/* =============================================================
   ATENDER
   -------------------------------------------------------------
   A fila é uma lista de trabalho, não uma caixa de entrada: o
   tempo de espera vem PRIMEIRO, antes do nome, porque é ele que
   decide por quem começar.
============================================================= */

/* ---- Avisos ---- */
.at-avisos {
    display: flex; align-items: center; gap: 14px; flex-wrap: wrap;
    padding: 15px 16px; margin-bottom: 16px;
    border-radius: 12px;
    border: 1px solid rgba(var(--warn-rgb), .3); background: var(--warn-soft);
}
.at-avisos.ligado { border-color: rgba(var(--success-rgb), .32); background: var(--success-soft); }

.at-avisos-icone {
    flex-shrink: 0; width: 36px; height: 36px; border-radius: 12px;
    display: grid; place-items: center; font-size: 14px;
    background: rgba(var(--warn-rgb), .16); color: var(--warn);
}
.at-avisos.ligado .at-avisos-icone { background: rgba(var(--success-rgb), .16); color: var(--success); }

.at-avisos-txt { flex: 1; min-width: 200px; }
.at-avisos-titulo { font-size: 12.5px; font-weight: 700; color: var(--text-strong); margin-bottom: 3px; }
.at-avisos-sub { font-size: 11px; line-height: 1.6; color: var(--text-dim); }
.at-avisos-sub b { color: var(--text); }
.at-avisos-btns { display: flex; gap: 7px; flex-wrap: wrap; }

/* ---- A fila ---- */
.at-fila { display: flex; flex-direction: column; gap: 8px; }

.at-item {
    display: flex; align-items: center; gap: 13px;
    padding: 13px 14px; border-radius: 12px; cursor: pointer;
    border: 1px solid var(--border-soft); background: var(--bg-elev);
    border-left: 3px solid var(--text-faint);
    transition: border-color .16s, transform .12s;
}
.at-item:hover { border-color: var(--border-strong); transform: translateX(2px); }
.at-item.novo      { border-left-color: var(--success); }
.at-item.esperando { border-left-color: var(--warn); }
.at-item.atrasado  { border-left-color: var(--danger); }

/* O tempo vem primeiro e é o maior: é ele que decide por quem começar */
.at-tempo { flex-shrink: 0; width: 62px; text-align: center; }
.at-tempo-n {
    display: block; font-size: 14px; font-weight: 700;
    color: var(--text-strong); font-variant-numeric: tabular-nums;
}
.at-item.atrasado .at-tempo-n { color: var(--danger); }
.at-item.esperando .at-tempo-n { color: var(--warn); }
.at-tempo-r { display: block; margin-top: 2px; font-size: 11px; color: var(--text-faint); }

.at-corpo { flex: 1; min-width: 0; }
.at-nome {
    display: flex; align-items: center; gap: 8px;
    font-size: 12.5px; font-weight: 600; color: var(--text); margin-bottom: 3px;
}
.at-dono {
    font-size: 11px; padding: 2px 7px; border-radius: 20px;
    background: rgba(var(--iris-rgb), .14); color: var(--iris); font-weight: 600;
}
.at-msg {
    font-size: 11px; color: var(--text-dim);
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.at-seta { flex-shrink: 0; font-size: 11px; color: var(--text-faint); }

.at-vazia {
    display: flex; flex-direction: column; align-items: center; gap: 10px;
    padding: 40px 20px; text-align: center;
    font-size: 12.5px; color: var(--text-faint);
}
.at-vazia i { font-size: 30px; color: var(--success); opacity: .45; }

.at-veredito {
    margin-top: 12px; padding: 12px 14px; border-radius: 12px;
    font-size: 12.5px; line-height: 1.6; color: var(--text);
    background: var(--surface); border: 1px solid var(--border-soft);
}

/* ---- Respostas prontas na caixa ---- */
.at-palheta {
    position: fixed; z-index: 9500;
    display: none; flex-direction: column; gap: 2px;
    max-height: 44vh; overflow-y: auto; padding: 6px;
    border-radius: 12px; border: 1px solid var(--border-strong);
    background: var(--flutuante); box-shadow: var(--sh-lg);
    backdrop-filter: blur(16px);
}
.at-palheta.mostrando { display: flex; }

.at-pal-item {
    display: flex; align-items: baseline; gap: 8px;
    padding: 9px 11px; border-radius: 8px; cursor: pointer;
}
.at-pal-item:hover, .at-pal-item.sel { background: var(--accent-soft); }
.at-pal-atalho {
    flex-shrink: 0; font-size: 11px; font-weight: 700;
    padding: 2px 7px; border-radius: 8px;
    background: rgba(var(--accent-rgb), .16); color: var(--accent);
}
.at-pal-titulo { flex-shrink: 0; font-size: 12.5px; font-weight: 600; color: var(--text); }
.at-pal-texto {
    flex: 1; min-width: 0; font-size: 11px; color: var(--text-faint);
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.at-pal-vazio { padding: 14px; font-size: 11px; color: var(--text-faint); text-align: center; }
.at-pal-vazio b { color: var(--accent); }

/* ---- Sugestão do que fechou ---- */
.at-sugestoes {
    display: none; flex-direction: column; gap: 7px;
    margin-bottom: 9px; padding: 11px;
    border-radius: 12px;
    border: 1px solid rgba(var(--success-rgb), .3);
    background: rgba(var(--success-rgb), .07);
}
.at-sugestoes.mostrando { display: flex; }

.at-sug-topo {
    display: flex; align-items: center; gap: 7px;
    font-size: 11px; font-weight: 600; color: var(--success);
}
.at-sug-topo b { color: var(--success); }
.at-sug-x {
    margin-left: auto; width: 22px; height: 22px; border-radius: 8px; cursor: pointer;
    display: grid; place-items: center; font-size: 11px;
    border: none; background: transparent; color: var(--text-faint);
}
.at-sug-x:hover { background: rgba(255, 255, 255, .07); color: var(--text); }

.at-sug {
    padding: 10px 12px; border-radius: 8px; cursor: pointer;
    background: var(--bg-elev); border: 1px solid var(--border-soft);
    transition: border-color .16s;
}
.at-sug:hover { border-color: var(--success); }
.at-sug-texto {
    font-size: 12.5px; line-height: 1.55; color: var(--text);
    display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden;
}
.at-sug-info { margin-top: 6px; font-size: 11px; color: var(--text-faint); }
.at-sug-info b { color: var(--success); }

/* ---- Editor de respostas ---- */
.at-resp {
    display: flex; align-items: center; gap: 11px;
    padding: 11px 13px; border-radius: 12px; margin-bottom: 8px;
    border: 1px solid var(--border-soft); background: var(--bg-elev);
}
.at-resp-corpo { flex: 1; min-width: 0; }
.at-resp-topo { display: flex; align-items: center; gap: 8px; margin-bottom: 3px; }
.at-resp-titulo { font-size: 12.5px; font-weight: 600; color: var(--text); }
.at-resp-usos { font-size: 11px; color: var(--text-faint); }
.at-resp-texto {
    font-size: 11px; color: var(--text-dim);
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}

@media (max-width: 640px) {
    .at-avisos { flex-direction: column; align-items: stretch; }
    .at-avisos-btns button { flex: 1; justify-content: center; }
    .at-tempo { width: 54px; }
    .at-palheta { max-height: 38vh; }
}